Information centre
Help center
Quick answers to common questions.
1I cannot find my ticket+
Check the booking email address, spam folder and My bookings area. Contact support with the event name and date if needed.
2Can I cancel?+
You can submit a request from your dashboard more than 48 hours before the event. It remains subject to review.
3My QR code does not work+
Increase screen brightness and present the original ticket. Staff can verify it using the booking number.